Updated June 2010
Find out how satisfied your tenants are by using the new STATUS surveys, commissioned from us separately by the Housing Corporation, now the Tenant Services Authority (TSA) and Communities and Local Government (CLG).
The new surveys mean that social landlords can now consistently compare their residents’ satisfaction with the services they are receiving, as well as produce the performance indicators required by the TSA and CLG.
Download the surveys and find out more about STATUS below.
Housing associations
Download the STATUS surveys for housing associations, plus brief guidance on how to use them and information on benchmarking.
Housing associations managing 1,000 units or more have to use STATUS to collect information on tenant satisfaction for the Housing Corporation.
For information on how to commission, carry out and report on STATUS, buy the latest edition of our comprehensive guide, called Running STATUS (opens in new window).
For more information on STATUS please email George Marshall georgem@housing.org.uk
Local authorities and ALMOs
Download the STATUS survey for local authorities and ALMOs, plus brief guidance on how to use it and answers to frequently asked questions.
Using STATUS will enable you to collect information for the performance indicator on tenant satisfaction as part of the local government performance framework.
About STATUS surveys
For information on how to commission, carry out and report on STATUS, buy the latest edition of our comprehensive guide, called Running STATUS (opens in new window).
Find out more
- For general information on STATUS please email research@housing.org.uk
- Our Feedback service can carry out the STATUS surveys for you. Go to Feedback service page for more information.