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Customer focus

 

Housing associations are putting tenants' needs first. Read relevant case studies and learn how the Federation is supporting this work.

 


 

What's new

 

 

New case studies 

 

New case studies from Yorkshire Housing show the positive work they are doing to involve their tenants in decisions affecting them.

 

Tenants' rights and responsibilities leaflet

 

The Federation has produced a plain-English leaflet on tenants' rights and responsibilities for members to download and distribute to their tenants.

 

Contact us

 

If you have any queries on tenant and resident involvement, or Excellence in service delivery and accountability, please contact:

 

Terry Jones, information officer, (t) 020 7067 1184

 

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