FAQs

If your question is not answered here please get in touch.

How do I order? 

  • Online: www.housing.org.uk/bookshop
  • Email: bookshop@housing.org.uk
  • Phone: 020 7067 1066

How long will it take for my order to arrive?

Standard orders (£3.95 postage and packaging) take between three and five working days for delivery.

Is there a next-day delivery option?

Next working day delivery is available at £7.95 on orders placed before 11.30am (UK mainland only). Next working day delivery orders placed after 11.30 will be treated as placed the next working day. 

Is there an overseas delivery option?

We can deliver overseas – postage and packaging will be calculated based on size of order and destination. Please email us at bookshop@housing.org.uk or call us on 0207 067 1066 for more details.

Do I qualify for a member discount and how does this work?

If your organisation is a member of the National Housing Federation, you are entitled to discounted rates for books and conferences.

If the discount is not showing at the checkout screen, please email bookshop@housing.org.uk or call us on 020 7067 1066 and we will look into the reason why.

I can’t tell if my purchase has gone through

Once your purchase has gone through, you will be directed to the order confirmation page. We do not email receipts for books – please print your order confirmation page.

If at any point you are unsure, please call us on 020 7067 1066 and we will double check.

Can I exchange or claim a refund?

We can refund or exchange orders inside 28 days of the order being placed, for errors in dispatch, or if books are damaged. 

Are any books available electronically?

Yes, you can find out more on our digital books webpage