A performance benchmarking service to help you
achieve continuous improvement.
HouseMark is the leading
performance improvement service for the housing sector, dedicated
to helping housing associations, local authorities and ALMOs to
save money and improve standards.
Proud to have more than 940 subscribers, HouseMark is jointly
owned by the National Housing Federation and the Chartered
Institute of Housing. HouseMark subscribers
benefit from a range of services designed to help raise standards
and improve business efficiency:
- Industry-wide cost and performance benchmarking on housing
management and maintenance
- Specialist benchmarking services on performance indicator
tracking, anti-social behaviour, complaints, resident involvement,
homelessness and more
- Online knowledge base of good practice materials and advice and
a weekly email newsletter to every user
- Lively interactive forum supported by an expert team to help
with queries
- Regional performance improvement clubs that meet three times a
year
- Service improvement workshops on hot topics such as anti-social
behaviour and gas servicing
- Procurement for Housing purchasing consortium.
HouseMark provides consultancy services to
subscribers and non-subscribers alike. Its consultancy team can
help you meet strategic and operational objectives, promote good
practice and build efficiency in your business. HouseMark supports
landlords to embed a tenant focus in their approach to performance
improvement.
Services include:
- Performance measurement
- Accreditation services
- Tenant-powered performance
- Value for money assessment.
HouseMark has developed the Community
Impact Tracking Service for both housing providers and
organisations delivering community projects. It enables you
to manage community projects, track performance, measure their
impact and compare outcomes. Find out more on the
HouseMark website (external, opens a new window).
Direct link to this page
http://www.housing.org.uk/services/member_services/housemark.aspx
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