General

First class training from the social housing experts.

Training courses

Filtering
  • Customer scrutiny – putting tenants at the heart of your organisation

    11 October 2012

    Customer scrutiny has become a key plank of governance within the social housing sector.The general principles seem to be understood but the practicalities of delivering it well can be elusive.

    Location - London

  • Equality Impact Assessments (EIAs) – a step by step guide

    14 June 2012

    Equality Impact Assessments (EIAs) are currently evolving in relation to the Tenant Services Authority standards, and the Equality Act 2010.

    Location - London

  • Equality Impact Assessments (EIAs) – a step by step guide

    06 December 2012

    Equality Impact Assessments (EIAs) are currently evolving in relation to the Tenant Services Authority standards, and the Equality Act 2010.

    Location - London

  • Fire safety – updating your fire risk assessment

    10 July 2012

    This course will enable delegates to understand current fire legislation and best practices as applicable to social housing.

    Location - Manchester

  • Frontline staff customer service training

    13 June 2012

    How can you ensure exceptional front-line service delivery with a committed staff team who are determined to exceed customer expectations?

    Location - Manchester

  • Front-line staff customer service training

    04 October 2012

    How can you ensure exceptional front-line service delivery with a committed staff team who are determined to exceed customer expectations?

    Location - London

  • Front-line staff customer service training

    04 December 2012

    How can you ensure exceptional front-line service delivery with a committed staff team who are determined to exceed customer expectations?

    Location - Manchester

  • Introduction to social housing

    19 June 2012

    This course will provide an overview and understanding of social housing and the environment within which housing associations operate for those new to the social housing sector.

    Location - London

  • Introduction to social housing

    24 July 2012

    This course will provide an overview and understanding of social housing and the environment within which housing associations operate for those new to the social housing sector.

    Location - London

  • Introduction to social housing

    13 November 2012

    This course will provide an overview and understanding of social housing and the environment within which housing associations operate for those new to the social housing sector.

    Location - Manchester

Connect and contact us

Contact us

Head office: 020 7067 1010

Email us

Connect with us through

Facebook Icon Twitter Icon LinkedIn Icon

Subscribe to our free newsletter

Subscribe form