Welcome to the Fundamentals of Service Charges, a half day event that aims to strengthen your service charges skills.
Please see the agenda below. Each session has a link to its respective webinar next to the title, which will open in a new YouTube tab.
If you come across any issues, please feel free to contact our Customer Service team via email or on 020 7067 1066.
|09:00 - 09:10||
Welcome from the chair
|09:10 - 09:40||
Introduction to service charges | Click here to watch the webinar.
Lynne Nicholls, Regional Service Charge & Section 20 Manager, Clarion Housing Group
|09:40 - 09:50||Short break.|
|09:50 - 10:20||
Legal introduction to service charges | Click here to watch the webinar.
Emma Hardman, Senior Associate, Anthony Collins Solicitors
|10:20 - 10:30||Short break.|
|10:30 - 11:00||
Effectively calculating service charges | Click here to watch the webinar.
Matthew Saye, Interim Director of Housing, Settle
|11:00 - 11:20||Virtual coffee break.|
|11:20 - 11:50||
Service charges eligibility for housing benefit or Universal Credit | Click here to watch the webinar.
Glenys Harriman, Director, Housing Systems
|11:50 - 12:00||Short break.|
|12:00 - 12:30||
Introduction to sinking funds | Click here to watch the webinar.
Pascale Mézac, Consultant, Plan2moro
|12:30 - 12:40||Short break.|
|12:40 - 13:10||
Closing session | Click here to watch the webinar.
A chance to hear about some of the key challenges as a taster introduction to next week's main conference including an update on charging for building safety improvements, leasehold reform and benefits of using a service charge module. A chance for delegates to ask any final questions to the expert panel.
Chair: John Bryant, Policy Leader, National Housing Federation
Emma Hardman, Partner, Anthony Collins
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