Service charges (5th edition)

This guide supports the planning and delivery of service charges, from strategy and scheme development to consultation and accounting.

9 September 2015

How services are delivered and charged makes a big difference to residents’ quality of life. For a landlord, service charges are a key business component linked to customer satisfaction, reputation, efficiency, and sustainability. 

This book provides comprehensive guidance to planning and administering service charges, getting value for money, and managing contracts. It contains:

  • good practice examples from landlords, plus top tips and check lists
  • clear references to legislation and case law, with outcomes
  • easy to read flowcharts and graphs
  • references and definitions.

This practical guide will also help to minimise landlords’ risk of exposure to challenges. 

Look inside


  • Author: Pascale Mezac and Emma Hardman
  • Number of pages: 354
  • ISBN: 0862975845
  • Publisher, year: National Housing Federation, 2015

About the authors

Pascale Mézac, lead author of the book, is an accountant, providing business planning services for social housing and charities. Her service charges expertise is vast and includes planning new developments, depooling charges from rents, financial modelling, agreements, communications, financial support and value for money. Emma Hardman is a lawyer and, with the Anthony Collins team, brings up to the minute knowledge with current legal cases, disputes resolutions, agreements, consultation process and statutory requirements.

Purchasing information

Member price List price
Print copy £44.95 £59.95 Buy print copy
Digital download £37.95 £56.95 Buy digital download

Multi-user discounts

For digital downloads, a license is required for each individual that uses the PDF, so multiple licenses are often needed. Discounts are available when you buy multiple copies – the more you buy, the more you save. More information can be found on our digital books webpage.

Delivery options

For print copies, we have two different options for delivery:
  • Standard class: £3.95
  • Next day delivery: £7.95.