This guide supports the planning and delivery of service charges, from strategy and scheme development to consultation and accounting.
9 September 2015
How services are delivered and charged makes a big difference to residents’ quality of life. For a landlord, service charges are a key business component linked to customer satisfaction, reputation, efficiency, and sustainability.
This book provides comprehensive guidance to planning and administering service charges, getting value for money, and managing contracts. It contains:
- good practice examples from landlords, plus top tips and check lists
- clear references to legislation and case law, with outcomes
- easy to read flowcharts and graphs
- references and definitions.
This practical guide will also help to minimise landlords’ risk of exposure to challenges.
- Author: Pascale Mezac and Emma Hardman
- Number of pages: 354
- ISBN: 0862975845
- Publisher, year: National Housing Federation, 2015
About the authorsPascale Mézac, lead author of the book, is an accountant, providing business planning services for social housing and charities. Her service charges expertise is vast and includes planning new developments, depooling charges from rents, financial modelling, agreements, communications, financial support and value for money. Emma Hardman is a lawyer and, with the Anthony Collins team, brings up to the minute knowledge with current legal cases, disputes resolutions, agreements, consultation process and statutory requirements.
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