Draft roles in scope for competency and conduct standards

On 20 July 2023, the Social Housing Regulation Act received Royal Assent officially becoming law and forming a new era of regulation for the social housing sector. The Act will implement the reforms outlined in the Social Housing White Paper, which aim to improve social housing regulation, strengthen tenants’ rights, and ensure better quality and safer homes for residents.

To ensure residents receive a high standard of customer service, the Department for Levelling Up, Housing and Communities (DLUHC) will direct the Regulator to set a standard for registered providers concerning the competence and conduct of individuals involved in providing services in social housing. These standards will apply to all staff delivering housing management services and will include mandatory qualifications.

Following the series of stakeholder engagements, DLUHC has shared further detail regarding the functions of the roles in the scope of the mandatory qualification requirements. Read our document below for more information.

Please note that DLUHC are not seeking feedback from members on this paper. The information and details provided are intended to offer landlords further guidance and do not constitute an official government policy statement. The competence and conduct standard, including the roles in scope remain subject to formal consultation.