National Customer Experience and Housing Management Network

Our National Customer Experience and Housing Management Network is open to all members interested in housing management, customer service and resident engagement.  It follows on from creating our Customer Experience and Housing Management National Group.

This is a critical agenda for the sector and our new network will offer members from across the sector the opportunity to hear the latest updates, share best practice and feed into policy development in a range of areas:

  • Upcoming new consumer regulation regime
  • Resident engagement
  • Customer service and complaints
  • Tenure reform
  • Professionalisation
  • Housing management

Over the coming year, we expect the network will focus on the new consumer regulation regime, Social Housing Regulation Act measures, Tenant Satisfaction Measures, changes to tenure in the expected Renters Reform Bill, and the Better Social Housing Review.

If you would like to join this network and attend our next meeting, please contact our Admin team.

Upcoming meetings

Friday 6 October 2023 
11am - 12:30pm

Friday 19 January 2024 
11am - 12:30pm

Wednesday 17 April 2024
2pm - 3:30pm 

Tuesday 16 July 2024
11am - 12:30pm

Tuesday 8 October 2024
10am - 11:30 am

Monday 20 January 2025
11am - 12:30pm

Who to speak to

Jo Allen, Head of Member Relations