Welfare reform

Find out how the Government’s welfare reforms will impact landlords and tenants.

Changes to the benefits system, which are having big impacts on both social landlords and tenants, are underway. April 2013 saw the introduction of the bedroom tax and benefit cap. The introduction of Universal Credit, which replaces many existing benefits, began in April 2013 and the roll out will continue until 2017.

The Federation is:


See an overview of our wins to date and a timeline of work.

Latest Welfare reform updates

Service charges and Universal Credit

8 April 2014

This note provides some brief information for Federation members on service charges and changes with the introduction of Universal Credit.

Welfare reform update March 2014

24 March 2014

Updates on Universal Credit including Alternative Payment Arrangements, roundtable with Lord Freud, DWP select committee on fraud and error and the latest Universal Credit statistics.

The ‘Leaky Pot’

17 March 2014

With the introduction of Universal Credit, New Charter Group took a new approach to arrears.