What do we do?

We deliver positive change for our members by understanding and anticipating the critical issues affecting their businesses and the sector. We use our knowledge and leadership to:

Shape national policy and create an environment where housing associations can deliver their social purpose. We do this by:

  • Representing the views of our sector to the government and key decision makers.
  • Understanding and engaging in the wider policy agenda.
  • Building an understanding of – and support for – housing associations.

Enable collaboration and share insight across the social housing sector. We do this by:

  • Defining and promoting the common values and vision of the sector.
  • Supporting our members to collaborate and take collective action.
  • Developing and sharing expert insight and analysis.
Our impact

Our work focuses on three themes, outlined in our 2019-22 business strategy. They are:

  • Promoting great quality to ensure homes are safe, more sustainable, and support people to live independently.
  • Building trust with residents, partners, and the public.
  • Driving the delivery to help end the housing crisis and improve people’s lives.

These three areas of work are underpinned by providing an excellent service.

View our 2019-22 business strategy