Quality of homes

Our vision is a country where everyone can live in a good quality home they can afford. 

Housing associations strive for the highest quality homes and take a more holistic approach to quality than traditional asset management. That's why the our work in this area focuses not just building great homes, but also maintaining and regenerating homes, sustainability, guaranteeing safety and delivering excellent customer service.

Housing associations’ entire business model is based on long-term investment. Currently, housing associations manage more than 2.7 million social homes (including social rent, affordable rent and shared ownership) and more than 100,000 non-social homes. They spend £5.7bn on repairs and maintenance per year, including major repairs and planned and routine maintenance. 

This is an ongoing programme of investment, and our sector is working hard to ensure any homes that do not meet our sector’s high standards are improved, and that residents who report any issues are listened to.   

You can find out more about how we support our members in this work through this section of our website.

Who to speak to

Will Jeffwitz, Head of Policy