Together with Tenants is a sector-wide initiative focused on strengthening the relationship between residents and housing association landlords.
Together with Tenants embodies all the great work happening across the sector to create positive relationships with residents. But it also challenges our sector to go further – presenting an opportunity for housing associations to take the lead in accountability and resident oversight.
Through this we have developed a four-point plan, including a new charter that sets out in clear terms what residents can and should expect from their landlord.
Over the last 12 months, 130 early adopter organisations have been working with their residents to test out the charter, adapting it to their own local contexts, and sharing what they’ve learnt in order to support even more housing associations to adopt it.
Now, our ambition is for all housing associations to support our plan and consider adopting the Together with Tenants charter. This will embed a culture across our sector that values the voice and experience of residents, and strengthens the relationship between residents and housing association landlords.
Find out more about Together with Tenants:
The government published the Social Housing White Paper on 17 November, which aims to deliver the improvement in transparency and accountability promised in the 2018 green paper.
The paper sets out a Charter for Social Housing Residents, which echoes many of the commitments housing associations are making in the Together with Tenants charter, particularly on tenant voice, relationships, accountability, quality, and complaints.
See more information and guidance on the Social Housing White Paper.
We've just launched the full report for Together with Tenants. Read on to find out more about the initiative or click below to go straight to the report.
See a recording of our first webinar on relationships and communication with tenants and see real examples of how housing associations are adopting the Together with Tenants plan.
See the recording of our second webinar which focused on voice, influence and accountability to residents, with real example of how housing associations are improving this.
Check out our case study library to help support members with adopting Together with Tenants by highlighting sector best practice. It includes examples of different approaches adopters have implemented to improve resident engagement and strengthen relationships with residents.
We have established a four-point plan for change:
We are producing a new Code of Governance, which will be published later this year, in collaboration with partners and stakeholders, including residents. The new 2020 code builds on earlier versions to include provisions that the views and needs of residents and other customers must be at the heart of strategic decision-making.
The charter is designed to ensure all residents know what they can expect from their housing association landlord, regardless of where they live, what type of home they live in, or who their landlord is. You can read the charter below.
Resident oversight and public reporting against the commitments set out in the charter will give residents a stronger role in holding their landlord to account. This aims to prevent Together with Tenants from becoming a tick-box exercise that does not drive change. Boards will be expected to respond and take action where required.
Resident oversight and reporting against the charter may uncover issues of interest to the regulator, including potential non-compliance with consumer standards. Linking the Together with Tenants approach to regulation in this way will ensure that action is taken where necessary to protect the rights and interests of residents.
- Margaret Ashmead, Optivo Resident
Housing associations that adopt the Together with Tenants charter are making six commitments.