Housing associations work hard to create a positive relationship with their tenants and residents, alongside aiming to provide safe, decent and affordable homes. Our sector has a longstanding commitment to engaging with residents, and there are many great examples of how housing associations have shaped their organisations around the needs and views of the people they house.
However, housing associations know they do not always get it right for everyone, and are not always as accountable as they should be to residents. Our members recognise that more can be done to ensure that residents feel represented and listened to, and that they are meaningfully involved in the decision-making that determines the quality of their homes and services they use.
We have been working with residents, tenant representative groups, our members and others to understand what practical change is needed. Based on extensive consultation, and guided by our Member Steering Group and Tenant Advisory Panel we’ve developed a four-point plan to strengthen the relationship between housing associations and residents. The plan includes a new Together with Tenants Charter, which sets out in clear terms what residents can and should expect from their landlord.
- Margaret Ashmead, Optivo Resident
Following the Government’s Social Housing Green Paper, A new deal for social housing, we are now expecting the Government to publish its White Paper, laying out what action will be taken to rebalance the relationship between landlords and tenants. We share the broad ambition of the Green Paper, and many of the ideas outlined have been welcomed by residents and landlords alike, you can find our full response.
Together with Tenants is an important way for housing associations to play their part in rebalancing the relationship between residents and landlords, and we also believe that a strong regulator, protecting the rights and interests of residents, would be a positive step. While we wait for the White Paper and next steps from Government, we will press ahead with the changes that we can make as a sector.