Here, we set out some of the ways we’re working with our members to deliver our business strategy – and some of our key achievements. Our work is guided by three key themes:
All of this work is underpinned by our commitment to provide excellent service to our members, through networking opportunities, exclusive intelligence and tailored support.
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We were mentioned in the media 1,508 times in 2020
Over 60 organisations joined our Homes at the Heart campaign in 2020
13,262 people attended our events in 2020
92% of people were satisfied with our events and would recommend them to a colleague
We are a not-for profit organisation with social purpose – each year we use our income to influence, campaign and engage on behalf of the social housing sector. Our income comes from our membership fees and from the events, publications and services we offer. You can find out more about our finances in our finance review.