Our impact

Here, we set out some of the ways we’re working with our members to deliver our business strategy – and some of our key achievements. Our work is guided by three key themes:

  • Promoting great quality, to ensure homes are safe, more sustainable, and support people to live independently.
  • Building trust, with tenants, partners, the public, policymakers and regulators.
  • Driving delivery, to help end the housing crisis and improve people’s lives – including our response to the coronavirus crisis.

All of this work is underpinned by our commitment to provide excellent service to our members, through networking opportunities, exclusive intelligence and tailored support.

How are we promoting great quality?

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How are we building trust?

  

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How are we driving delivery?

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How are we providing excellent service?

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The NHF in numbers

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We were mentioned in the media 1,508 times in 2020

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Over 60 organisations joined our Homes at the Heart campaign in 2020

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13,262 people attended our events in 2020

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92% of people were satisfied with our events and would recommend them to a colleague

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Spending

We are a not-for profit organisation with social purpose – each year we use our income to influence, campaign and engage on behalf of the social housing sector. Our income comes from our membership fees and from the events, publications and services we offer. You can find out more about our finances in our finance review.

Who to speak to

Communications team