Our impact

Here, we set out some of the ways we’re working with our members to deliver our business strategy – and some of our key achievements in 2019. Our ambition is to enable our sector to do what it does best, and in 2019 we set out three key themes that will guide our work over the next three years:

  • Promoting great quality, exemplified by building safety and customer service.
  • Building trust with tenants, partners, the public, policy makers and regulators.
  • Driving the delivery, which will help end the housing crisis.

All of this work is underpinned by our commitment to provide excellent service to our members, through networking opportunities, exclusive intelligence and tailored support.

How are we promoting great quality?

Find out more

How are we building trust?

  

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How are we driving delivery?

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How are we providing excellent service?

Find out more

2019 in numbers

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The NHF was mentioned in the media 4,812 times in 2019, including 529 inclusions in the national press.

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We appeared in regional titles almost 3,500 times and were in more than 700 articles in the trade press.

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6,575 delegates attended our national conferences.

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2,813 people attended our free member engagement events.

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More than 2,500 residents, housing associations and stakeholders participated in our Together with Tenants consultation.

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Our Chief Executive, Kate Henderson, visited 131 of our members in 2019.

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Spending

Our income comes from member fees and from our the events, publications and services we offer. We use that income to support our members to deliver their mission of ensuring everyone in this country can live in a quality home they can afford. Here’s how our income is spent to enable us to do this.

Member Services
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Commercial
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Other support costs
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Staff costs

Business Services team
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Commercial team
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Member Services team
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Public Impact team
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If you'd like a printed copy of this report, please get in touch.

Who to speak to

Communications team