Excellent service

We’re working hard to provide an excellent service to our members and stakeholders – here are some of our key achievements in 2019.

We provide tailored support for our diverse membership

In 2019, we developed our board member offer with a new quarterly newsletter, online forum and programme of conferences, free events and webinars. For smaller housing associations, we published a new development guide and convened our national group to explore new ways we can provide support. We’ve worked with a group of supported and specialist housing associations to develop an offer to that group, launching in 2020. And we continue to advocate for our rural members, including celebrating the contribution of rural housing associations in building new affordable, high-quality homes during 2019 Rural Housing Week.

"Our member offers outline how we will provide relevant resources, events and tools for member groups with particular requirements and priorities."

Team meeting

We connect the sector

Our free member events and webinars focus on the issues that matter most to you. In 2019, we brought you together to discuss and share experience on topics such as building safety, development, climate change and regulation. We also connect members through a variety of regional networks, on themes from development and communications to finance and HR. Our regional leaders’ forums provide opportunities for chief executives and other senior leaders to network with peers in their region. At our national conferences, housing association professionals can network and gain insight from speakers within and beyond the sector. We also provide digital tools to support networking, including online discussion forums, and our new website, launched in January 2020, will provide new possibilities to connect with your colleagues.

"We produce regular briefings on key issues, highlighting the impact of policy developments on housing associations and setting out how we can influence these as a sector."

Board meeting

We keep you informed

We share the latest updates from the sector in our fortnightly newsletter, NHF News, which includes latest updates, blogs and events.

We also publish a range of thematic newsletters and updates, including our finance policy newsletter, board bulletin, political intelligence bulletin, and welfare reform update.

Our Research team have also created a range of bespoke high-quality research tools – from England’s most comprehensive brownfield land map, to a calculator that shows housing associations’ contribution to the productivity of local areas.

"We negotiate preferential terms and conditions with our partners to help you save money."

Preferred suppliers

We give access to exclusive discounts

Our commercial team secure the best prices on products and services that benefit you and your residents. We continue to provide Directors’ and Officers’ Liability Insurance free as part of your membership. We also have carefully selected suppliers that offer special rates to our members, from legal and financial advice to IT and recruitment support – this includes Guardian Jobs, Phoenix Software and My Home Contents Insurance.