Jobs applications: FAQs

Having difficulties logging in or applying for a role? Our FAQs should help.

I’m having trouble logging in

Logging into our online recruitment tool is separate to the general login for this website (which is in the top right corner of this website). You'll need to visit our jobsite to login or update your details.

I'm experiencing technical problems

Please check your internet browser (the system works best with Internet Explorer) and your security settings to ensure they allow pop-ups. If you're still having issues, get in touch on 020 7067 1118 or email us.

Can I make any changes to my details once I have submitted my application?

You can only amend your name, email and password after submitting your application. Please check all of your details before sending your application.

I can't submit my application

Have you completed every section of the application form? You should see a blue tick next to each section once completed. If you’re still having problems, please get in touch on 020 7067 1118 or email us.

I've applied for a job at the Federation before, do I need to complete everything again?

No, the system will have stored the data from your previous application. You'll need to login using the same details and then select the job you want to apply for. The application form will automatically populate with the data from your previous application. Don't forget to edit this so it relates to the new vacancy.

Can I apply for more than one position at a time?

You can apply for as many jobs as you want, but you can't have more than one application open at the same time. We recommend submitting one application before starting another to avoid any issues.

Do I need to cover all the points outlined in the job pack in my supporting statement?

You should demonstrate as much as possible how you meet the competencies required, whilst staying within the 7,500-character limit. You might have to focus on the competencies you believe are particularly key to the role to fit this limit.

When will I know whether I've been short-listed?

We try to contact candidates within a week of a job closing. If you haven’t heard from us after this time, please contact us on 020 7067 1118 or email us.

What will the interview involve?

We have a competency-based approach to interviews and use a combination of assessments and a panel interview. Each role has different requirements, but you may also be asked to do a work-related test, ability test or personality questionnaire.

Do I need to bring anything to the interview?

You’ll need to bring documents showing your right to work in the UK.. You'll find a list of acceptable items here (pdf, opens new window). If you have any questions about right to work procedures please contact the HR department on 020 7067 1118 or email us.

How do I request feedback?

To request feedback please email us on hradmin@housing.org.uk. We'll try to give feedback at application stage, but it's not always possible if we've received lots of applications. If you reach interview stage, a member of the recruiting panel will contact you with feedback.

When will you contact my references?

Referees are only contacted once you’ve verbally accepted the job. We need two references, one of whom should be your most recent employer. If you don’t have a recent employer then we can accept academic references.