Leaseholder and Tenant Service Charges Conference 2019

Book your place now

12 September 2019
99 City Road Conference Centre, London EC1Y 1AX

The annual Leaseholder and Tenant Service Charges Conference delivers practical advice that can’t be obtained elsewhere. We’re bringing you updates on the latest case law and all-important leasehold reform, as well as more advanced technical sessions.

Discussions have moved on and new challenges have arisen for service charges professionals. Keep your knowledge up-to-date, and tailor the event to your requirements, whether you are new to service charges, or a more experienced practitioner. This is the one time of the year for more than 200 service charges professionals to get together and share experiences with both new and established colleagues. Find out how other housing associations are navigating challenges and renew your strategies.

Conference highlights include:

  • peer-to-peer roundtables: this is the perfect forum for delegates to share their ideas around those challenges where there is not yet a set benchmark
  • IT software: interfacing new software with other organisational systems - learn the tips and tricks for implementing different service charge systems
  • apportioning the associated costs of new fire safety standards and maintenance. 

New for 2019

  • Understand the context we operate in, and the wider political and economic implications to service charges.
  • Implementation of leasehold reform, with updates on consultations on Commonhold (Law Commission) and Leasehold Abuse (MHCLG).
  • Calculating and collecting sinking funds.
  • Unadopted areas on new developments – avoiding the pot holes.
  • New developments and their impact in context of sheltered housing.
  • Pros and cons of qualifying long-term agreements.

Testimonials from last year

“Brilliant event. It was my first one and I’m glad I attended. Useful information presented from a variety of topics.”
Accountant, Housing and Care 21


“A great opportunity to meet people doing the same job to share best practices and gain new ideas that can be implemented into our organisation to improve our service.”
Leasehold and Service Charge Finance Assistant, South Yorkshire Housing Association


“This event is a well-organised, informative and inclusive event, with experienced and knowledgeable speakers…  definitely worth attending for those involved in service charges.”
Residential and Commercial Lettings Officer, Golding Homes

Speakers and chairs

Speakers include:

  • Jim Fitzpatrick, MP, Co-Chair, All-Party Parliamentary Group on Leasehold Reform
  • Ranjit Bhose QC, Cornerstone Barristers
  • Matthew Harrison, CEO and Exec Board Member, Great Places
  • Kevin Dunleavy, Head of Homeowner Services,The Guinness Partnership
  • Darrell Smith,Senior Policy Advisor, Supported Housing Programme, Ministry of Housing, Communities and Local Government
  • Steve Michaux, Director of Residential Services, A2Dominion Group
  • Helen Beckett, Service Charge and Leasehold Specialist, Equity Housing
  • Peter Hodgkin, Resident Charges Manager, Housing and Care 21
  • Scott Jeffreys, Leasehold Officer, Irwell Valley Homes and Chair of the National Leasehold Group Service Charge Sub Committee

Chairs include:

  • Dawn Growcott, Leasehold Management Officer, Liverpool Mutual Homes
  • John Bryant, Policy Leader (Regulation), National Housing Federation
  • Amy Simmons, Head of Policy, National Housing Federation
  • Sue Ramsden, Policy Leader, National Housing Federation
  • Pascale Mezac, Consultant, Plan2moro
Member £465
Not-for-profit £515
Private sector £635

Brochure and details

What's included in your ticket price?

The conference fee includes attendance at all sessions, refreshments, networking and lunch on the day.

Group discount

Book four or more places to get £150 off your booking.

Want to pay by invoice and book online? No problem

You can now secure your booking and pay by invoice online. Please ensure that you have a PO number/reference ready before you start the booking process. You won’t be able to complete the order without it. If you would like to book online less than 28 days before the conference online you will need to pay by card.

How else can I pay?

If you would like to pay using an alternative method or would rather secure your place via email please email us or call 0207 067 1066.

No VAT payable

There are no hidden costs in our prices – you won't pay VAT on Leaseholder and Tenant Service Charge 2019 event tickets.


Cancellations will be charged a £100 administration fee. The full fee is payable for any cancellation received 30 days before the event.

Photography and filming

Please note that filming and photography may be taking place at the conference for promotional purposes. If you would prefer not to be captured please let the conference staff know on the day or contact our marketing team.

Discounted hotel rates

We have a limited number of exclusive hotel deals for attendees at this event. These special offers can be booked online, by telephone or email.

Book your hotel online

Launch our HotelMap for the best hotel rates.

Book your hotel by phone or email

Alternatively, if you would like some help with your hotel booking you can contact Jessica, our dedicated hotel expert. Simply email with your requirements, phone number and special reference code MQWTZ and she will get back to you to discuss your hotel options.

Sponsorship opportunities

Sponsorship offers a unique opportunity to align your brand with our successful conferences and provides the perfect vehicle for elevating profile, repositioning a brand, increasing competitive advantage, improving brand recall or launching a new product. For more information email James Moscicki or call 020 7067 1148.

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