Event FAQs

Please have a look at our most frequently asked questions about our events.

How do I order? 


For most events, you can book online if you are paying with a credit or debit card. Just find the event you want to attend, click on the ‘book your place now’ button and follow the instructions on the screen. 

By phone

You can book over the phone either with a credit or debit card. Please call 020 7067 1066

By post

Download and complete the booking form contained in the event brochure and post, with payment, to:

Customer Services, National Housing Federation, Lion Court, 25 Procter Street, London. WC1V 6NY.

Alternatively you can email it to events@housing.org.uk. Please indicate your payment option and use one form per delegate.

Can I get an invoice?

If you would like to be sent an invoice, please complete the relevant booking form and email, fax or post it to us. Please ensure you include your purchase order number on the booking form.

Can I book on more than one person?

Yes – it’s easy to book on additional people online, or by phoning us.

Can I register dietary requirements?

Yes. This can be done when registering a brand new delegate or it can be added to an existing record – just log in to your website account and update you dietary requirements.

Is there any VAT to pay on events?

All of our conferences are VAT exempt. You will be liable for VAT at our award ceremonies and selected dinners when stated. Please email events@housing.org.uk if you have any queries regarding this.

When will I receive confirmation and further instructions after booking and what will I receive?

After placing an online booking, automatic confirmation is sent by email with information on how to download joining instructions. Confirmation and joining papers after phone or email booking will arrive at the point of booking (phone) or within five working days (email). 

I can’t tell if my online booking has gone through

If you have received an email confirming your event booking, the place is confirmed. If at any point you are unsure, please call us on 020 7067 1066 and we will double check.

Do I qualify for a member discount and how does this work?

If your organisation is a member of the National Housing Federation, you are entitled to discounted rates for conferences and publications.

If the discount is not showing at the checkout screen, please email events@housing.org.uk or call us on 020 7067 1066 and we will check it out for you.

How do I cancel, get a refund or make amendments to my booking?

This varies between events – check the details contained in the order form part of the event brochure or call our team on 0207 067 1066.

Can I insert publicity material in conference packs?

There are options to do this depending on the event – check the relevant conference brochure or email marketing@housing.org.uk for details.