Our promises

Housing associations across England have made a set of promises. Whether you are a tenant, a neighbour or a partner organisation, these commitments will shape what housing associations offer you.

For our neighbourhoods we will...

  • put them at the heart of everything we do
  • work to create a place for everyone
  • be great partners in meeting local needs
  • tell people about the work, time and money we invest

For our customers we will...

  • make them our driving force
  • listen, respond and engage them in our work
  • offer them respect, choice and support
  • do all we can to tackle poor behaviour and bad neighbours

To be excellent we will...

  • always strive to improve
  • change to meet the challenge of being iN
  • be landlords, employers and partners of choice

Further information

Our stories - iN business for neighbourhoods in action

What are housing associations?

Housing associations - join iN business for neighbourhoods