Housing associations across England have made a set of promises. Whether you are a tenant, a neighbour or a partner organisation, these commitments will shape what housing associations offer you.
For our neighbourhoods we will...
- put them at the heart of everything we do
- work to create a place for everyone
- be great partners in meeting local needs
- tell people about the work, time and money we invest
For our customers we will...
- make them our driving force
- listen, respond and engage them in our work
- offer them respect, choice and support
- do all we can to tackle poor behaviour and bad neighbours
To be excellent we will...
- always strive to improve
- change to meet the challenge of being iN
- be landlords, employers and partners of choice
Our stories - iN business for neighbourhoods in action