Second phase of complaints handling campaign launched

04 March 2022

Following last year’s complaints handling campaign, the Department for Levelling Up, Housing and Communities (DLUHC) are running a second campaign to raise awareness of, and increase confidence in, the social housing complaints making process.

The campaign will run from 21 February 2022 for four to six weeks. It will consist of adverts on social media, radio and search engines guiding residents towards the campaign webpage.

Similar to the last campaign, its objective is to influence residents’ behaviour over the longer term and make people more aware of the complaints process, rather than driving a mass increase of complaints in the short term.

We know our members are also committed to ensuring residents know how to complain and seek redress when things go wrong. We have reiterated this commitment to the government and have offered to work in partnership with them, and resident groups, on any future campaigns on this issue.