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Making Every Contact Count: One Year On

Date:Tuesday 21 October 2025

Time: 11:00 - 12:00

Location:Online

This is a member only event

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This webinar will explore how, one year on, making every contact count is working in practice. Together, our panel of speakers will discuss what have we learnt, and what further steps can be taken to improve how we collect and use information about homes and resident

In October 2024 we launched ‘Making every contact count’, a full exploration of how social landlords of different types and sizes can use routine and planned interactions with residents as opportunities to gather information about the conditions of their homes and their needs. This information can be used to proactively identify residents with issues in their homes or support needs that landlords should address.

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Email events@housing.org.uk or call our Customer service team on 0207 067 1066