Exclusive 10% discount on all Castleton housing management solutions for National Housing Federation members.
Our preferred housing management solutions provider Castleton have an unwavering commitment to social housing sector and years of expertise delivering essential integrated technology solutions to meet business requirements.
Working with over 600 social housing providers, they are the leading supplier to the sector and the only one to operate exclusively in social housing. Not only are Castleton leaders in technology innovation, their staff also have several years of experience within social housing and understand the challenges facing the sector.
How can Castleton help you face your operational challenges? View our latest infographic.
A stand-out housing management solution
Castleton recognise all housing associations operate in different ways and are of various sizes, and to expect a single housing management solution to work for everyone is not realistic. This is where they have excelled, offering integrated, customisable, scalable solutions with a variety of modules and levels of functionality to suit your individual organisation and user requirements, including:
- instant access to real-time data
- built-in GDPR compliance
- manage and predict rent arrears
- enhanced customer service
- affordable, scalable subscription-based service.
Castleton’s Housing 2019
Castleton’s most advanced, powerful and intuitive housing management system.
Castleton’s Housing 2019 uses the latest technology, is available as a hosted solution, and can be integrated with any other Castleton solution or third party solution.
It also provides GDPR compliant functionality and unique user level customisation.
Castleton also provide value for money – it has been estimated that a 3,000 property housing association will benefit from directly identifiable savings of in excess of £100,000 over a five year period, by choosing Castleton Housing over a competitive solution.
Modules available include:
- property management
- rent accounting
- Service Charges and Factoring
- Case management
- SMS tenant texting/emailing.
Housing management solutions for smaller social housing providers.
Castleton also offer an affordable alternative to their complete housing management solution – developed with smaller housing associations to meet their requirements.
The Castleton Community solution offers smaller housing associations (less than 1,000 properties) access to technology that may otherwise be unaffordable.
It is a comprehensive housing management solution, which also includes essential ‘lite’ modules as:
- mobile working
- document management
The solution is scalable for future growth and is hosted in the Castleton Cloud.
Effective digital solutions to support customer self-service and streamline processes
As well as their Housing Management Solution, Castleton provide a range of services to support the smooth running of your business operations and digital initiatives, including:
- workforce mobilisation through our field-management solution Agile
- instant customer text messaging solutions with rent payment links with Communications Manager
- portals and apps to promote instant, self-service with Castleton.DIGITAL
- keep your tenants informed of their engineer’s ETA with Find my Engineer
- AI technology reducing pressures on your call-centre environments.
Castleton pride themselves in providing the best user experience as this is key to delivering operational efficiency and driving excellent customer service. In order to achieve this, they work closely alongside their customers to ensure their solutions are fit for purpose.
“Housing Solutions have worked closely with Castleton over several years to establish a great technology partnership which supports our ongoing digital IT strategy and has enabled us to embrace new technologies along the way.
They have a sound understanding of the sector and it makes life easy for us at they provide everything under one umbrella, with integration capabilities across all of their solutions.
Castleton are an innovative partner, being the first to market with an AI solution which we are proud to have developed alongside them.”
Richard Harvey, Head of Digital and Information Services, Housing Solutions, 2019
“Having gone through an extensive competitive dialogue procurement process, we are delighted to appoint Castleton as our Housing Technology partner for the next five years and beyond.
They engaged with us on a comprehensive basis throughout the process and have invested a lot of time and effort into understanding our organisational needs and growth strategy moving forward. This is indicative of the relationship that we are now experiencing as we embark on a significant implementation project.
Working with Castleton, we are confident their solutions will facilitate our aim to be a community anchor, supporting people and places to be the best that they can be.”
Helen Lennon, Chief Executive Officer, Connect Housing, 2019
Castleton will be supporting several of the upcoming Federation events, including: