Smart meter project

The Government wants every household in Great Britain to be offered a smart meter by 2020. We’ve partnered with Smart Energy GB to help get the message out and provide a range of activities to inform housing associations and provide them with the tools that need so they can provide the correct information to their tenants.

The National Housing Federation are proud to be working with Smart Energy GB, the voice of the smart meter rollout. We are asking you to speak to your tenants about the whole host of reasons why low income homes* can benefit from the installation of a smart meter.

Research has shown that 15% of UK households are low income homes. Many of these are in your communities, and we want to help you, to help your tenants make significant changes to their budgeting, at no extra cost.

Whether it’s the potential savings that can be made by identifying where energy is being wasted, to taking control of their bills and no longer submitting meter readings to their provider, a smart meter could bring real benefits to your tenants and we have the resources to help you start this conversation with them.


We’ve created a set of suggested activities with ways and activities where you can speak to your low income tenants about smart meters and making a small change that can make a big difference. From neutralising the worry of unexpected, high energy bills to informing them of ways to reduce energy waste around their homes, there are plenty of potential benefits you can let your tenants know about.

You can order leaflets to support your conversations for free. These have the option of being co-branded with your organisations logo and are tailored for your low income tenants answering specific queries tenants may have. They can also be distributed to tenants in new tenancy packs or during visits to carry out repairs.  

You can visit the Smart Energy GB Resource centre to access a range of free materials, including, videos to dispel myths and explain the simple installation process and images to include in your customer newsletters and social media posts.  

We also have a summary of FAQ’s to help you answer the most common questions tenants ask about smart meters.  




You play an important role in helping us understand what tenants think about smart meters and our campaign. We’d like you to help us capture feedback about the work we are doing. Please distribute the survey, found here, to all tenants you speak to about smart meters. Surveys can be returned using the Freepost address Freepost SMART SURVEY 2018.

*Relative low income: individuals are defined as low income when the household in which they live has an income less than 60% of the national median (before housing costs, including rent, water rates, mortgage interest payments, buildings insurance payments, rent and service charges) (DWP).