Best practice case studies

We've put together a case study library to support members with adopting Together with Tenants by providing sector best practice and examples of different approaches adopters have implemented to improve resident engagement and strengthen relationships with residents.

If your organisation or residents have overcome a challenge that you think other adopters could learn from, please get in touch.

Implementing a new Customer Communications Group at LiveWest

LiveWest have set up a new Customer Communications Group to ensure all customer-facing communications are relevant, engaging, accessible and easy to read.

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Engaging with residents to help shape Notting Hill Genesis’s sustainability strategy

Notting Hill Genesis housing association have been engaging with residents to help shape their new sustainability strategy as part of ambitions for a more sustainable future.

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Reshaping resident engagement at North Star Housing

North Star Housing have adopted Together with Tenants to reshape resident engagement activities and empower residents to get involved in influencing decisions and help shape service delivery.                                                          

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Driving resident engagement at Salix Homes

Salix Homes have adopted Together with Tenants to transform their engagement with residents led by the creation of a Customer Committee and Customer Charter. This has strengthened their commitment towards putting customers at the heart of how they operate.                                                                                                                                                                       

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Creating a Resident Scrutiny Panel at Radcliffe Housing Society

As early adopters of Together with Tenants, Radcliffe Housing Society have created a Resident Scrutiny Panel as part of a commitment to strengthen their relationship with residents and deliver safe, decent and affordable homes.                                                                                                                           

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Acis Group’s Together with Tenants action plan

Acis Group have adopted Together with Tenants to help strengthen relationships with residents as part of a commitment towards improving the homes and services they offer.                                                                                                                                                                                                                                                                          

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Making tenants’ voices heard at Bernicia

As early adopters of Together with Tenants, Bernicia has used the initiative to assess and improve resident engagement practices. The Charter has been a guide in collecting valuable feedback, enhancing engagement, and fostering positive change. 

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Putting residents at the heart of change - Restructuring customer involvement at NCHA

Nottingham Community Housing Association (NCHA) has reshaped customer involvement with Together with Tenants. The new structure gives customers greater input on service delivery and stronger ties to the board.

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Who to speak to

Evelyn Williams, Policy Officer