National Housing Federation response to the National Audit Office report on Universal Credit

15 June 2018

In response to the National Audit Office report on Universal Credit, Catherine Ryder, Head of Policy at the National Housing Federation, said: 
“This report confirms what housing associations know, that Universal Credit is causing increased financial hardship for some tenants, and higher rent arrears for housing associations. 


"There are serious problems with the system’s design and implementation requiring urgent action. People need better support to make and manage claims and people should not be left without enough money to live on – the current harsh level of deduction from already low levels of benefit are pushing families into hardship.


“While we commend the Government’s openness to adaptions as part of their ‘test and learn’ approach, they must never lose sight of the fact that this system is being tested on real people whose lives are being severely impacted. Housing associations want to work with DWP to fix the cracks before more people are swept in.”