22 August 2019
The Government is committed to legislating so that developers of market tenure homes must belong to a New Homes Ombudsman, and has recently consulted on the details of how such an Ombudsman would work.
The proposed ombudsman is a response to the perceived failure of industry-led schemes to protect the interests of homebuyers and would apply to new home purchased directly from developers.
It is not currently intended to cover existing homes, new affordable-tenure homes or those purchased through agents. It is relevant to housing associations developing market homes for cross-subsidy, however.
The Federation responded to the consultation, noting that: