Coronavirus – guidance on key workers

20 March 2020

Last updated: 24 April 2020

Guidance on key workers

On 19 March, the government released the list of roles that qualify as key workers for the purposes of children attending schools or nursery.

Working with the Ministry for Housing, Communities and Local Government (MHCLG), we sought urgent clarification from the government on how the guidance should apply to housing association staff. 

You can read our proposed guidance, outlining our interpretation of the key worker criteria. 

Please note this is not official guidance.

Guidance on work carried out in people's homes

The government has published revised guidance on businesses concerning essential work. The guidance: 

  • Clarifies that work completed inside people homes, such as repairs and maintenance, can continue to be carried out provided that the tradesperson is well and has no symptoms of coronavirus.
  • Stipulates that the usual social distancing rules of maintaining a two metre distance from any household occupant should continue.
  • Clearly that no work should be carried out where a household is actively self-isolating or shielding due to having symptoms of the virus, with the exception of work to remedy a direct risk to the household (for example, emergency plumbing repairs) as long as the tradesperson is willing to carry out the work. Public Health England can provide further advice under these circumstances.

You can download this guidance from the government's website.

We welcome this clarity that repairs can be carried out in people’s homes where essential and in accordance with public health guidelines. We are continuing to work with the government and partners to ensure they’re aware of the barriers housing associations are experiencing to carrying out work, given the difficulties accessing people’s homes and reduced staffing levels.