Implementing the Competence and Conduct Standard

The Competence and Conduct Standard aims to introduce a national framework for promoting high standards and professionalism within the social housing sector through the introduction of new measures.

From October 2026, senior housing association staff will be required to hold, or be working towards, a recognised housing management qualification. Senior housing managers or executives, with partially compliant qualifications, can complete additional training modules to cover any missing course content. This will be a permanent arrangement beyond the transition period.

This webinar helps your organisation develop training strategies and ensure compliance. It explores the standards aim to drive culture change and improve resident trust and sets out how the Regulator of Social Housing proposes to enforce the standard.

Speakers

• Sue Ramsden, Policy Leader, National Housing Federation (NHF) (Chair).
• Jonny Longden, Strategy Manager, Regulator of Social Housing.
• Anna Furlong, Assistant Director Policy, Strategy and Impact, Regulator of Social Housing.
• Gavin Smart, Chief Executive, Chartered Institute of Housing.