04 March 2022
The Regulator of Social Housing has been consulting on a new set of tenant satisfaction measures, as proposed in the government’s Social Housing White Paper.
Views were sought on 22 tenant satisfaction measures across the five themes in the white paper and proposed a new Tenant Satisfaction Measure standard.
We are grateful to our members for sharing their views with us through roundtables, webinars and in one to one conversations. These views have shaped our response on behalf of the sector.
We support the Social Housing White Paper and stronger consumer regulation and are already working with our members to address questions about transparency and accountability of our sector. We therefore, welcome the consultation and support the principles and the intent behind the measures.
We agree that tenants should have access to information that shows how their landlord is performing on the issues that matter to them and can help them hold their landlord to account. And taken as a whole set, we believe the measures cover the important issues that tenants will be interested in and will aid the regulator in their work on consumer standards.
In particular, we share our view on the following aspects of the consultation:
The government is expected to publish its response later this year, alongside further information on how the tenant satisfaction measures will be implemented. In the meantime, if you have any questions about the measures or the NHF’s work on the Social Housing White Paper, please get in touch using the details below.