Our Offer for Tenants

Through our Offer for Tenants work, we want to deliver our ambition for housing associations to become among the most trusted and accountable organisations in the country.

There is already excellent work going on across our sector to improve tenants' experiences of social housing, but we recognise there is more we could do to improve transparency consistently across the sector and ensure we are as accountable as possible to the people who live in our homes. 

The Social Housing Green Paper, launched in August 2018, also raised some important questions about tenant experience, transparency and accountability. 

We launched our Offer for Tenants work at the end of 2017 to explore and develop our sector's approach to transparency and accountability in more detail, with the ambition for housing associations to become among the most trusted and accountable organisations in the country. 

How do we intend to do this?

Following extensive discussions with our members and tenant representatives, we believe the best way to address the need for a more consistent approach to transparency and accountability across the sector is through a sector-wide charter. This would set out some specific commitments for tenants on what they can expect from their landlords. We will work closely with tenants to develop this charter, ensuring it reflects their needs and expectations. 

What happens next?

Over the coming months, we will: 

  • Discuss with members how this approach to transparency should form part of our sector response to the Social Housing Green Paper. The Green Paper consultation closes on 6 November. 
  • After the Green Paper consultation closes, we will carry out a comprehensive engagement exercise with members and tenants to develop and refine the details of our approach. 

How to get involved

Shape our sector response to the Green Paper

Given the important questions raised in the Social Housing Green Paper around transparency and accountability, we believe that our Offer for Tenants work should form an important part of our response.

Throughout October, we're speaking to members about how this response should take shape, with a view to delivering an ambitious sector response by 6 November, when the 12-week consultation closes. You can be part of these discussions by signing up for one of our member consultation events: 

If you are unable to attend one of the events, you can still participate in the discussions: we're organising a webinar on the Green Paper on 22 October from 3.30pm to 4.30pm. The webinar is free and open to all Federation members. Find out more and book your place

Read and feed back on our discussion paper

We published a discussion paper in September summarising the key elements of the Green Paper and setting our some questions we would like your views on. We'll be discussing these questions at our member events throughout October, but even if you are unable to attend one of the events, you can still send your feedback to us by email

Our member steering group

Our member steering group is helping us shape and refine an offer that will work for the breadth of our membership.

The group is made up of the following members: 

  • Mervyn Jones – Yorkshire Housing (Chair)
  • Heather Bowman – Sovereign 
  • Sinéad Butters – Aspire 
  • Martin Collett – English Rural
  • Paul Crawford – DCH 
  • Cym D’Souza – Arawak Walton
  • Paul Hackett – Optivo 
  • Mark Henderson – Home Group
  • Carol Matthews – Riverside 
  • Kevin Rodgers – WM Group
  • Howard Sinclair – St Mungo’s 

Get in touch to find out more

If you would like to know more about this work, or get involved, please get in touch