Choose the appropriate tools

It is important to use measurement tools for your community investment work that are appropriate for your organisation and audience

There is no one size fits all approach. Although there is a case for developing a consistent approach to measurement tools, it is clear from the diversity of housing organisations and the wide range of neighbourhood projects they are involved in, that what’s right for one might not be right for another.

Local delivery needs local solutions and the same goes for considering the impact of these projects. However, in order to demonstrate organisational effectiveness, there does need to be consistency across the organisation.

It is also important to consider your audience. You may wish to use different metrics and levels of rigour and resources for your communities, boards or funders.

A good example of utilising a measurement tool for a particular audience is The John Lewis Partnership which with New Economics Foundation has produced a guide to consulting, demonstrating their social and economic contribution to the local economies in which they are located and wish to locate.

The range of approaches to measuring and demonstrating social value are as diverse as the organisations involved and the variety of projects. For more informaiton on some of the tools available, see our measurement models.