“I welcome the launch of Together with Tenants, which is an ambitious plan to build a stronger relationship between tenants and landlords.
Housing associations are right to take this positive step in making clear commitments to be accountable and responsive to their tenants.
Providing quality and fair social housing is a priority for this Government. I look forward to working with housing associations and their tenants to build pride in the nation’s social housing.”
Rt Hon James Brokenshire MP, Secretary of State for Housing, Communities and Local Government
“This welcome charter reflects the truth that housing associations do better when they give residents a bigger role and louder voice in the management of their homes and neighbourhoods.
The distinctive value of the best housing associations is their strong social purpose, and these commitments rightly recognise that this must include greater accountability to residents.”
Rt Hon John Healey MP, Shadow Secretary of State for Housing
“I’d urge every resident and tenant to read the Federation’s plan and to have their say. To be a success, this new approach needs to be created together, delivered together.”
Joyce Ward, Resident and Board partnership Chair at Sovereign Housing
"The Together with Tenants plan is an important next step. It asks for a real commitment from housing associations. This commitment is important, as it helps build trust in their relationships with residents.
I’m also pleased to see the proposal to update the Federation’s Code of Governance, to make boards more accountable to residents. Along with the Together with Tenants Charter, this is a flexible way to ensure landlords must evidence how they’re achieving this."
Margaret Ashmead, Optivo Resident
"A Voice for Tenants steering groups welcome the Together with Tenants plan from the National Housing Federation (NHF).
The group feels it demonstrates a positive and much needed step forward to resetting and strengthening the relationship between housing association tenants and their landlords and is helpful to set a benchmark across the whole housing association sector so tenants can look for consistency in the service they receive.
We welcome too the support from the NHF for a national voice for tenants. AV4T is pleased to see that, rightly, the next step with this plan is to consult widely with Housing Association tenants to ensure they themselves have the opportunity to further consider, influence and shape the plan and we look forward to seeing the results of that consultation."
A Voice for Tenants Steering Group
"Together with Tenants is an important initiative that marks the beginning of a process that could reset the relationship between landlords and tenants. I welcome the recognition of this as an important facet of Housing Association governance and strongly support the suggested amendment to the Code of Governance.
The establishment of a national, independent, well-resourced tenant body, and the strengthening of consumer regulation are both vital and the proposed Charter will help tenants and landlords measure progress in individual organisations. This is the beginning of the process though and I hope as many tenants and landlords as possible get involved and respond to the consultation."
Alison Inman, housing association Board Member and past President CIH
"See the Person is a tenant-led campaign to tackle negative stereotypes and unfair stigma around living in social housing.
We are pleased to see the Together with Tenants approach from the NHF. It is crucial that housing associations and other social landlords work with tenants to provide great housing and services.
In particular, we welcome the statement that housing associations must treat tenants with respect. This should be a basic requirement for all social housing providers.
It is right that housing association tenants now have the opportunity to comment on and make changes to this approach. Working together and forging a mutual respect between social landlords and tenants is crucial if we are to tackle the unhelpful and unfair stereotypes around social housing."
See the Person Campaign, Executive Housing Director at Broadland Housing Association
"During the two-year inquiry into the future of civil society we heard so much about the deepening, and damaging divide between so many institutions and the people they exist to serve.
The Together with Tenants initiative shows that housing associations are taking seriously the need to build strong alliances within the communities they serve, and so enable real accountability. This must be the first step in building the trust and deep connections that are so essential for all organisations in fast changing times."
Julia Unwin, CBE