VIDEO: Members share experiences of adapting to Universal Credit

Universal Credit has been live in areas of the North West for over a year now. Staff and tenants from Golden Gates Housing Trust, New Charter and Ashton Pioneer Homes talk about their experiences with Universal Credit including online applications, money management and changes they’ve made.

Advice for other housing associations on the challenges and opportunities presented by Universal Credit from three housing associations in the North West where the new benefits system has been live for more than a year.

Housing association staff and tenants talk about how the changes under Universal Credit have impacted on their budgeting and finances

 

Housing association staff and tenants talk about the importance of being online for making Universal Credit claims

Housing associations in the North West talk about changes they have had to make to their businesses to deal with Universal Credit

Housing associations in the North West talk about the new services they have introduced to help tenants deal with Universal Credit