Customer Experience and Housing Management National Group

The NHF’s Customer Experience and Housing Management National Group plays a key role in our work on consumer regulation, housing management, customer service and resident engagement. This is a critical agenda for the sector and the new group will play an important role in informing our policy positions and our stakeholder and member engagement.

This includes:

• The consumer regulation regime. 
• Resident engagement. 
• Customer service excellence and complaints. 
• Tenure reform. 
• Housing management, including allocations and anti-social behaviour 
• Professionalisation. 

Group members

• Chair - Jenny Spoor - Executive Director of Operations, Havebury Housing Partnership
• Vice chair - Paul Harris - Executive Director Customer Experience, Curo Group
• Louise Taylor - Director of Corporate Strategy and Assurance, believe housing
• Anna Humphries - Director of Customers and Services, bpha
• Andy Powell - Customer Experience Director, Broadacres Housing Association Ltd
• Annette Brandwood - Director of Corporate Services, Cobalt Housing
• Catherine Cole - Director of Housing & Communities, Community Housing
• Jayne Lawson - Executive Director of Customer Experience, First Choice Homes Oldham
• Jahanara Rajkoomar - Director of Customer Services, Gateway Housing Association Ltd
• Rebecca Arrowsmith - Head of Housing & Safeguarding, Golden Lane Housing
• Nadim Khaliq - Head of Housing Services, Manningham Housing Association
• Jackie Perry - Executive Director of Customer Experience, Muir Group Housing Association
• Carole Richardson - Executive Director of Customers, North Star Housing Group Ltd
• Pam Bhamra - Director of Resident Services, Origin Housing
• Sarah Kidsleywood, Head of Customer Planning & Experience, Places for People
• Deloris McIntosh - Head of Customer Care, Platform Housing Limited
• Natalie Rose - Director of Customer Experience, Plus Dane Housing
• John Ghader - Chief Executive, Prima Group
• Sarah Mei Ying North - Director of Customer Services, Red Kite Community Housing
• Assiah Awaleh - Director of Operations, Sapphire Independent Housing
• Kerry MacHale - Director, Customer Experience and Compliance, Sanctuary Housing Association
• Andrew Meyer - Chief Executive, Solo Housing
• Dave Lockerman - Director of Housing Operations, Stonewater
• Sarah Sargent - Director of Housing & Neighbourhoods, The Guinness Partnership
• Hazel Edwards - Head of Customer Voice and Value, The Wrekin Housing Group Limited
• Alex Nagle - Director of Customer Experience, VIVID Housing Limited
• George Temple - Service Director - Technical Services, WDH

Read the group’s terms of reference