Customers should have been receiving the £400 Energy Bills Support Scheme via monthly instalments since October 2022. Those on prepayment meters receive this support in the form of vouchers, but reports suggest that nearly a quarter of these energy vouchers still have not been redeemed. This is concerning since the vouchers are not valid after 90 days.
It’s vital that residents on prepayment meters know what they are entitled to and how to use their vouchers.
Customers on prepayment meters have until 30 June 2023 to redeem any outstanding vouchers. These customers are urged to claim the 2.4m outstanding vouchers ahead of this deadline to ensure they receive the support they are entitled to.
Key messages for residents:
This page has been updated since it was originally published on 31 October 2022.