How we developed the plan and charter

We have worked collaboratively with our members and their residents to develop an initial Together with Tenants plan and charter. We established a member steering group and tenant advisory panel to shape this work. 

We then launched a formal consultation on the plan in spring 2019, speaking to more than 500 housing association representatives and residents through meetings and events, and gathering online feedback from a further 2,500 respondents – 80% of whom were housing association residents. 

In light of the consultation feedback we revised the plan, and established a programme of further testing with a group of housing associations who volunteered as early adopters. 

The early adopter programme focused in particular on the charter element of the plan, and the oversight from residents. This was so that we could gather feedback from our members on the practical implementation and application of the charter, to enable us to prepare for a sector-wide rollout. You can read more about this.

Now, our ambition is for all housing associations to support our plan and consider adopting the Together with Tenants charter. Adopters will join hundreds of other housing associations and residents, committed to delivering real, lasting change for our sector.