Awaab’s Law: preparing for phase 2

23 September 2026

During this webinar, we heard updates on phase 2 of Awaab’s Law and practical insights from housing associations preparing for implementation.

The webinar explores key lessons from phase 1, emerging good practice and the approaches members are taking to prepare for the next phase of requirements.

Speakers

  • Nick Budlender, Policy Leader, NHF (chair)
  • Adrian Cheetham, Director of Repairs and Estate Services, Clarion Housing Group.
  • Lucy Hancock, Head of Redress, MHCLG
  • Kerry MacHale, Director of London Operations and Customer Assurance, Sanctuary.

Member only

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Who to speak to

Nick Budlender, Policy Leader