26 August 2020
The coronavirus crisis has been a catalyst for change in the way many housing associations have approached resident rent arrears, income collection and working with residents around their tenancy conditions.
Housing associations have been helping residents access benefits and other support to alleviate financial hardship, and have changed the way they approach income collection by removing references to enforcement. This has led to increased resident engagement.
As a result of this positive experience, many housing associations are looking to retain this way of working even once the crisis has subsided and eviction proceedings resume.
Housing associations have been supporting tenancy sustainment and income collection through the coronavirus crisis, by:
This briefing contains more information on each of these, and covers how housing associations have been working to keep communities safe. It includes case studies throughout to share practical examples of how this work has been done.