05 August 2021
L&Q recently published an independent report into case handling commissioned by its Resident Services Board. The report followed a court decision criticising the way the organisation had managed a case involving serious racial harassment. It identifies a number of areas for improvement and sets out a holistic action plan to tackle these.
Gerri Scott, Group Director of Customer Service and Fayann Simpson, resident board member discuss how L&Q is taking forward the recommendations from the report and how to strengthen the voice of residents within housing associations to help tackle discrimination.
Please login to access this member only content.