23 October 2023
The Regulator for Social Housing has been consulting on their revised regulatory consumer standards and Code of Practice.
The Regulator has been asking for views on four draft consumer standards, which set out specific expectations and outcomes that all registered providers will need to meet.
At the NHF, we have been engaging with a wide range of members to gather feedback on this consultation, and have now published these in our sector-wide response.
A summary of our response
As a sector, we are committed to making sure that all residents of social housing have a safe, secure home that provides a firm foundation for a decent life.
That’s why we support the introduction of more proactive regulation through the Social Housing Regulation Act. The act aims to empower residents, ensure our sector is accountable and transparent, and improve access to swift and fair redress when things go wrong.
At the NHF, we believe the standards set the right overall expectations for landlords. We welcome the standards’ focus on quality of homes, resident engagement and tackling domestic abuse.
However, we outline some concerns, including:
Please get in touch with us through the contact details below if you have any questions or would like further clarification on our response to the consultation.
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