We want to hear from tenants and residents

Our four-point plan – to create a new relationship between tenants, residents and housing associations – is currently open to consultation and we want to hear from tenants and residents across the country.

If you are a housing association tenant or resident, there four ways you can share your feedback:

The table below also provides an overview of what our four-point plan means for tenants and residents. You can download the full plan from our website.

Action What it means
1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents Your landlord’s board would agree to be as accountable as possible to all residents and tenants
2. A new Together with Tenants Charter Your landlord would set out, in a clear and publicly available document, what you can expect from them
3. Tenant and resident oversight and scrutiny of the Charter Tenants and residents can publicly report on how your landlord is doing
4. A closer link with regulation Tenants and residents oversight of the charter can provide useful evidence to the regulator about whether your landlord is compliant with the consumer standards