The Better Social Housing Review recommendations

The Better Social Housing Review independent panel made seven recommendations for the sector – the NHF is leading on work for four of these and the CIH on the other three. See below to learn more about how we are committing to respond through our action plan and check back on this page for more updates soon.


Every housing association, and the sector as a whole, should refocus on their core purpose and deliver against it. 

Find out more.


Housing associations should work together to conduct and publish a thorough audit of all social housing in England.

Read more.


Housing associations should partner with residents, contractors and frontline staff to develop and apply new standards defining what an outstanding maintenance and repairs process looks like. 

Find out more on the CIH website. 


CIH should promote the traditional housing officer role as a supported and valued employment opportunity with a Chartered Institute of Housing recognised programme of training and continuing development.

Find out more on the CIH website. 


Housing associations should work with all residents to ensure that they have a voice and influence at every level of decision making across the organisation, through both voluntary and paid roles. 

Find out more.


Housing associations should develop a proactive local community presence through community hubs which foster greater multi-agency working.

Find out more on the CIH website.


Housing associations should support residents and frontline staff to undertake an annual review of the progress each organisation is making in implementing this review’s recommendations.  

Find out more.

Who to speak to

Kevin Garvey, Head of Member Relations