Consultation feedback and next steps

We held an open consultation on our draft four-point plan between February and April, and gathered a large volume of feedback from tenants, residents, housing associations and stakeholders.

We want to thank everyone who shared their views on our draft plan via our online survey, workshops, events, conversations and by email. We received broadly supportive feedback on our plan, as well as some constructive criticism and challenge that will enable us to refine and develop an improved plan that delivers for housing associations, tenants and residents.

You can still read the draft plan, which sets out for actions that we believe will strengthen the relationship between housing associations and their tenants and residents:

  1. A new requirement in our Code of Governance for boards to be accountable to their tenants and residents.
  2. A new charter setting out what tenants and residents can expect from their housing association landlord.
  3. Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
  4. A closer link with regulation.

Download the draft plan.

Consultation feedback

We received a large volume of feedback to our consultation, which ran from 20 February to 19 April, including more than 2,500 responses to our online survey, three quarters of which came from tenants and residents. We also engaged more than 500 people in our events and workshops. 

We have now taken the time to analyse and consider the feedback, which we have summarised in a consultation feedback report. In addition to this summary, we as a Federation have responded to the feedback explaining how we intend to take it forward. You can read our response here

Next steps

We will now take the consultation feedback and proposed changes to our Tenant Advisory Panel and Member Steering Group for consideration on 4 July. Once they have outlined the changes they believe we need to make to the plan and the charter, we will present a revised plan and charter in mid-July. 

We will then work with our early adopter housing associations to test and evaluate the revised plan and charter together with their tenants and residents. We have appointed an external research consortium to facilitate this process and ensure that we capture and share the findings across the sector. 

We anticipate that the early adopter programme will run until spring 2020, after which we will make further changes to the plan and the charter, followed by a full sector rollout. 

You can find out more about the early adopter programme here.

National Housing Summit

A group of early adopters will be sharing their initial progress at the National Housing Summit on 25-26 September. This will be an opportunity to hear about how the plan works in practice, how housing associations are working with tenants and residents, and what opportunities there are for improvement.

Find out more about the National Housing Summit.