Consultation feedback and next steps

We held an open consultation on our draft four-point plan between February and April, and gathered a large volume of feedback from tenants, residents, housing associations and stakeholders.

We want to thank everyone who shared their views on our draft plan via our online survey, workshops, events, conversations and by email. We have received plenty of positive feedback on our plan, as well as some constructive criticism and challenge that will enable us to refine and develop an improved plan that delivers for housing associations, tenants and residents.

You can still read the draft plan, which sets out for actions that we believe will strengthen the relationship between housing associations and their tenants and residents:

  1. A new requirement in our Code of Governance for boards to be accountable to their tenants and residents.
  2. A new charter setting out what tenants and residents can expect from their housing association landlord.
  3. Tenant and resident oversight and scrutiny of the charter with a report on how their landlord is doing against charter commitments.
  4. A closer link with regulation.

Download the draft plan.

What happens next?

We will now take some time to analyse and consider the large volume of feedback, and use this to outline some proposed changes to the plan, which we will set out in June.  

In the meantime, we would encourage housing associations and tenants and residents to consider how such a plan could be implemented in practice.

We are working with a group of over 100 early adopters whose role will be to test and evaluate the revised plan together with tenants and residents, with a view to rolling out an improved version in spring 2020.

You can find out more about the early adopter programme here.

National Housing Summit

A group of early adopters will be sharing their initial progress at the National Housing Summit on 25-26 September. This will be an opportunity to hear about how the plan works in practice, how housing associations are working with tenants and residents, and what opportunities there are for improvement.

Find out more about the National Housing Summit.